PARTS NEWS

WARRANTY POLICY & PROCEDURES

New Policy 

Download new policy & procedures

Dealer Responsibility

1.   Provide the customer (purchaser or lessor) the written warranty (in the Operation and Maintenance Manual) and a completed copy of the Pre-Delivery Inspection form at the time of delivery. Explain the policy to the customer, including all disclaimers and limitations. If the product being sold is used (either as a demonstrator or personal use), you will explain the remaining warranty, if any, to the purchaser of the used product. If the warranty has expired, you will explain that the warranty has expired to the purchaser of the used product.
 
2.   You, the dealer, will provide timely warranty service on all Indmar Products regardless of whether the product was sold by you. The dealer is also responsible for ensuring that all product for which you provide warranty service is registered at the time of the repair.
 
3.   The dealer will take all necessary service actions to determine if the failure is due to a manufacturing or material defect. If the customer product failure does not comply with the terms of the product warranty, you will advise the customer that warranty does not apply to these failures.
 
4.   You will use only genuine Indmar replacement parts when performing warranty service and that those repairs will be completed following our written instructions (service manuals, etc.).
 
5.   You will complete and submit a warranty claim using Indmar’s on-line warranty system within thirty (30) days of the repair date.
 
6. Dealers are expected to have a Indmar Certified Technician on Staff. Failure to have     a certified technician will result in a reduction if warranty labor rate reimbursement from 100% to  60% of the dealers shop labor rate.
​

Indmar Warranty Procedure and Policy

  1.   ​Warranty registration must be completed and returned to Indmar Products within ten (10) days from date of sale for warranty to be valid.  Warranty claims will not be approved/processed on engines that have not been registered unless they are stock/unsold engines. Demonstrator boats are limited to a maximum of 50 hours. Stock engines with over 50 hours that have not been registered will be registered using the date the boat was delivered to the dealership as the warranty start date.
  2. Products used commercially have different warranty coverage than products used for private/pleasure use. Commercial use is defined as a product that is being used to produce revenue for the owner. Commercial ski-schools or boat rentals would be considered commercial operations. The commercial warranty is defined in the Statement of Limited Warranty in the Operator’s Manual for the specified engine.

  3. Prior authorization from Indmar’s Technical Service Department is required before committing to replace or beginning to work on these items:
                     - Complete Inboard Engines  
                     - Inboard Base Engines
                     - Inboard Transmissions
                     - ECM’s
                    - Sublet Parts and/or labor
  1. All claims must be submitted within 30 days of the repair or claim will be denied.

  2. If a failure occurs within the warranty period but the repairs will not be completed before the warranty expiration date, you must notify Indmar and receive approval from Indmar. Without approval the warranty will be denied.

  3. Parts used for warranty repairs must be genuine Indmar parts. Substitutions are generally not allowed. Warranty will be denied unless approved by Indmar.

  4. All Indmar parts for warranty must be ordered by the dealer and are billed to your Indmar parts account.  Parts must be included on the warranty claim for reimbursement. Your Indmar account must be current to receive parts on open terms.

  5. All failed parts must be returned to the Indmar TN address. Use the Warranty Return Procedure below unless instructed otherwise by Indmar

  6. Parts used in warranty repairs will be reimbursed at current Indmar dealer cost.

  7. Claims for work that did not correct the problem will not be considered for payment.

  8. Labor only warranty claims must include photographs of the component that needed to be repaired.

  9. Do NOT disassemble an engine or transmission unless specifically told to do so by Indmar. Unauthorized disassembly voids warranty.

  10. Careful diagnosis of problem is extremely important in order to institute the correct repair. If in doubt about the failure and actions to be taken, contact Indmar Customer Service Department for assistance at 1-800-238-7112. This conversation does not constitute warranty approval

  11. Warranty replacement parts that were not initially requested to be returned on the Return Materials Authorization should be retained at the dealership for 30 days from the date the original RMA was issued. After 30 days, the parts can be scrapped.  
    ​
  12. Warranty Return Procedure – No warranty return parts will be accepted at Indmar without a Return Materials Authorization (RMA). Once an on-line claim has been submitted and received by Indmar, we will determine which parts need to be returned and issue an RMA. Shippable parts are returned using the UPS Returns on Web procedure. For larger items (engines, transmissions etc.) We will arrange to have the items picked up. No reimbursement for shipping of return parts will be allowed. Items returned without an RMA will be returned to you at your expense

  13. Upon receipt of the alleged defective parts, Indmar will determine if the situation is warrantable. For approved claims, a warranty credit will be issued to the servicing dealer’s account within the Indmar warranty policy. Unapproved claims and parts will be returned to the dealership freight collect if the dealer requests their return. These parts will be held for 30 days after notification of a denied claim then scrapped after the 30 day period.

  14. If a claim is denied by Indmar or the claim was not paid as the dealer expected, the dealer has 30 days from the date of denial notification or credit memo date to appeal the denial. 

Indmar Responsibility

1.   Indmar Products will promptly approve and honor all legitimate warranty claims on product when the claim is made by the customer through an authorized servicing dealer.
 
2.   We will credit or reimburse the dealer for warranty claims submitted as communicated by policy and flat rate manual. Any exceptions should have approval from Indmar.
 
3.   We agree to process all completed and accepted claims within thirty (30) days of our acceptance of your claim.

What is Covered
by Warranty

​Any part(s) that fails as the result of defects in material and workmanship will be replaced at no charge to the customer under the terms of the Limited Product Warranty. It is your responsibility to determine the facts of a failure to ensure that failures are the result of manufacturing defects and not that they are worn out from use or abuse.
 
The satisfaction of the end-user of Indmar’s products is of primary importance to both of us. Repeat sales and new sales depend upon their satisfaction. Misunderstandings, questions or complaints that your customers may have can be quickly resolved by you, the dealer. If you are unable to resolve these situations, then you, the dealer, should contact us here at Indmar to seek our assistance. 

What is NOT 
Covered by Warranty

  • Shop supplies used in performing warranty work (i.e. rags, sealants, lubricants, tools,   etc.).

  • Incidental and consequential damages (storage charges, telephone or rental charges of any type, inconve­nience or loss of time or income). Towing.

  • Minor adjustments and tune-ups; including checking, cleaning or adjusting spark plugs, fuel setting, filters, belts, controls and checking lubrication.

  • Failure caused by neglect, lack of maintenance, accident, abnormal operation, improper installation, improp­er preparation, improper winterization, improper dealer set-up or improper service or normal wear and tear.

  • Haul-out, launch, towing charges; removal and/or replacement of boat partitions or material because of boat design for necessary access to the Product.

  • Transportation charges and/or travel time.

  • Service requested by customer other than that necessary to satisfy the warranty obligation.

  • Use of other than Indmar replacement parts and labor to install these parts when making warranty repairs.

  • Oils, lubricants or fluids used in normal maintenance.

  • Participation in or preparing for racing or other competitive activity.

  • Starter motors and/or armatures or field coil assemblies which are damaged from excessive cranking con­densation, submersion or low batteries

  • Failures as a result of corrosion or water intrusion are not covered.

  • Use of fuels and lubricants that are not suitable for use with or on the product.

  • Failure of any parts caused by lack of cooling water, which results from starting motor out of water or foreign materials blocking intake passages. 

  • Air freight, next-day or second-day air, or any special delivery fees, unless authorized by Indmar prior to ordering of parts.

  • Parts will be tested on receipt by Indmar. If parts are found to be free of defects, the dealer will be notified of the denial via e-mail. You must request that the parts be returned (at your expense) within 30 days of notification or they will be scrapped.

  • Indmar reserves the right to retrieve run time/run condition data from an engines Electronic Control Module prior to granting warranty coverage on the product. Any cleaning or deleting data from the ECM will result in voiding warranty.
LOOK OUT FOR. . . 
Repeat Product Repairs - Claims submitted for repairs resulting from previous Dealer repair errors or misdiagnosis are not allowed unless the failure was the result of a second defective Indmar part.
 
Shipping Damage - Inspect all packages for signs of obvious shipping damage. If this check is not made, and if any specific damage is not noted on the Bill of Lading, the shipment is considered received in acceptable condition. The carrier, then, will be reluctant to claim responsibility and you will be responsible.
 
Sublet/Outside Repairs - You will be reimbursed for sublet/outside repairs pre-approved by Indmar at your actual cost. The cost cannot exceed your labor and/or parts allowance. Make sure to attach a copy of the sublet/outside repair invoice to the warranty claim.

Personal Injury and/or
​Property Damage Claims

 Repair vs.
​Replacement
Contact Indmar Customer Service immediately.

Do not begin repairs or replacements until you have been given authorization to proceed.

​Do not scrap allegedly defective parts until you have received authorization to do so.
Consider replacement of complete assemblies over repair only when:
  • The repair cannot guarantee acceptable mechanical condition.
  • The cost of repair (parts and labor) exceeds 50% of the cost of replacement (parts and labor) or exceeds $500.00 (with approval).
  • Customer has experienced repeat failures of the assembly and approved by Indmar.

US & Canada

Warranty Process Map 

International

Warranty Process Map